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Professional Summary |
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Digital
Officer with hands-on experience in digital
operations, technical support, and user-facing
platform coordination. Skilled in managing
communication between system users and product
teams, supporting platform implementation, training
end-users, and addressing technical issues to
improve usability. Background includes community
management, customer service operations, and basic
software development competencies, enabling
effective contribution to product adoption and
digital transformation initiatives.
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Core Skills |
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- Digital Operations & Product
Implementation
- Customer & User Support (CRM / Community
Management)
- System Training & Stakeholder Onboarding
- Data Entry, Documentation & Reporting
- Media and Content Coordination
- Technical Troubleshooting & IT Assistance
- Communication & Team Coordination |
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Technical Experience |
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Experience
working with foundational web development
tools (HTML, CSS) to structure and style
digital interfaces, and practical
familiarity with Python for automation and
problem-solving tasks. Capable of using
Docker to package and run applications in
contained environments. Combined with
operational experience, this enables
effective support when liaising between
developers, product owners, and
non-technical users.
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Technical
Skills |
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Programming & Scripting: HTML, CSS,
Python (beginner-intermediate)
DevOps & Deployment Tools: Docker (basic
containerization), Kubernetes
Applications & Platforms: Zoho CRM, Slack, Google
Workspace, Microsoft Office
Community Platforms: Telegram, Discord, X, WhatsApp
Communities
Media & Graphics: Adobe Premier Pro, Adobe
Illustrator, Adobe Photoschop, Figma, Canva, CapCut,
Basic Video Editing
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Professional Experience |
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2019 -Present |
Smart Routing System (SRS) |
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Supports the development and
deployment of the Smart Routing System
solution across partner schools. |
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Manages digital
communication with schools, parents, and
system users to ensure smooth adoption and
usage. |
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Coordinates platform
onboarding activities, including training
sessions and documentation. |
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Provides first-response
troubleshooting and system feedback to the
product team for continuous improvement. |
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Oversees the presentation of
digital support materials, demo requests,
and customer communication channels. |
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Fieldworks Energy Services Nigeria Limited,
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Oct 2019
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Dec. 2021 |
Mechanical Engineer |
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| Drafted both technical and financial
documentation, including project proposals,
inspection reports, expense breakdowns, and
material usage summaries for internal
tracking and client submission. |
| Supported project execution through
administrative and logistical tasks such as
quotation development, vendor coordination,
procurement follow-ups, and documentation
management. |
| Participated in bid evaluations and
contract preparation by reviewing RFQs, RFPs,
and technical specifications to ensure
compliance with project requirements and
company capabilities. |
| Took part in pressure vessel and piping
inspections using non-destructive testing (NDT)
techniques, including Ultrasonic Thickness
Measurement (UTM) and Visual Inspection
(VT), with a focus on regulatory compliance. |
| Worked alongside the accounting team to
track and reconcile project-related
expenditures, covering consumables,
logistics, and labour, to support accurate
financial reporting and budgeting |
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Community Manager & Support
Specialist |
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2012
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Present |
(Blockchain
Projects) |
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Built, moderated and engaged
online communities across platforms
including Telegram, Discord, and X. |
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Responded to user questions,
guided new users through product onboarding,
and helped resolve digital wallet and
platform access challenges. |
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Collected community feedback
and provided insights to improve product
usability. |
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Managed announcement
channels and coordinated community education
sessions. |
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EDUCATION |
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2019 |
B.Eng
Mechanical Engineering
University of Port Harcourt, Rivers State |
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Personal
Strengths |
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Analytical
mindset |
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Calm and
clear communicator |
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Reliable
and detail-oriented |
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Learns
quickly and adapts to new systems |
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